FAQ – Collar & Tails

Frequently Asked Questions

Welcome to our FAQ page. Here you'll find answers to common questions about our products and services.

Where are you based?

I am based in Germany where I live and create my handmade collars.

Do you ship to the EU?

Yes, I ship across the EU from Germany.

Can you do different colours?

Yes, Send me the vibe/colours you want and I'll tell you what I can do. I often receive and fulfil custom orders - just message me.

How long does it take?

They're handmade, so it depends on current orders but I always do my best to create them and get them to your pup as soon as possible. This is my full-time job.

Buckle

Majority of my creations are made with a faux leather strap and buckle, however, all collars can also be made with a quick release buckle - perfect for wriggly/delicate divas 😀

Sizing

Measure the neck, not the fluff and then add 1-2cm for comfort.

If your dog is inbetween sizes or built like a small bear (like mine) then please just message me, I do custom sizes. Just send your dog's neck measurement at checkout or message me.